Picking up those brushes again.

Hi and welcome to the occasional mutterings of Dave Doc, a military modeller and some time gamer. Gaming and model making has given me a real education, History & Geography(obvious really), Artistry, Politics, Economics, Logistics, Project Management -you try building miniature armies without the last 3.

I will use the blog to record my creations & the odd occasion I actually do some gaming.

I have always been inspired by the aesthetic side of gaming. Playing on well constructed terrain using excellently painted units is always a joy.

Wednesday, 12 March 2014

Consumer Affairs

I really needed a stock up of a lot of items.  My nearest real proper model shops are 50 miles away and are mainly radio control , railway , and some plastic kits , they don't carry a number of items I would buy from them if I could. I do try to support them when I can, but in reality the on-line trade now gets almost all my hobby funds with some odd purchases at shows. I wonder now how we would cope without the internet providing us swift and easy access to a whole range of suppliers , there seems to new ones appearing all the time.



I have been making a number of purchases with the "hobby" fund over the last week,so I thought I would rate the offering and "customer experience".

So I am interested in your "customer experience" Who are your favourite suppliers? and what frustrates you most about ordering on line?

Marks of 10  - 0 is p@ss poor ... 10 the dogs bollox
Website - ease of use - pictures etc
Order & Check out process
Communications
Packaging
Speed of Delivery
Would use again rating

All of these orders were placed on Thursday 27th Feb

Warbases
Purchased - MDF laser cut bases , sabot trays.
Website  I find it does not display properly sometimes on my tablet device with some links overlapping which makes it a little more fiddly than it could be. But in no way a show stopper   - Score 9/10
Order & Check out process - has a registration process - and I have had issues getting a password reset meaning I have two accounts. Score  7/10
Communications - on ordering and on shipping - 10/10
Packaging - Well packaged - 10/10
Speed of Delivery - given this was sent as "second class" it arrived on the 1st of March! 10/10
Would use again rating - Most definitely 10/10
Total score - 55/60


E-model
Purchased , Aerosol varnish , and paints "hazardous" substance for delivery
 Website - plenty of pictures, good range and search options - 10/10
Order & Check out process - Registration process  and shopping cart worked fine 10/10
Communications - on ordering and on shipping and from carrier with delivery time slot- 10/10
Packaging - Given the "hazardous" nature I expected a bit more than a jiffy bag - but it did the job..8/10
Speed of Delivery - Arrived on Monday the 3rd of March exactly on its notified timeslot - 10/10
Would use again rating - Most definitely 10/10
Total Score  58/60

Antenocitis Workshop
Purchased , basing material , tufts. glues.
Website - ease of use - pictures etc - I don't find it the easiest to use and the drop downs did not work at all well on the tablet which made it a bit slow. Good pictures of the products , and "In stock" label - 6/10
Order & Check out process- Registration process  and shopping cart worked fine 10/10
Communications - on ordering - but not on on dispatch  6/10
Packaging - decent cardboard box with a large "do not crush" sticker on it. 10/10
Speed of Delivery - 2nd class recorded - it arrived on Saturday 1/3 - 10/10
Would use again rating- Possibly 7/10
Total Score 49/60

Historex Agents
Purchased , 54mm figures

Website ease of use -Its certainly not the best - its seems ok just if you know what you are looking for. It does have a search option. I don't find it the easiest to use. Pictures of most products  6/10
Order & Check out process- Registration process  and shopping cart worked fine 10/10
Communications - on ordering and dispatch. 10/10
Packaging - decent jiffy bag , figures were in cardboard inside too. 10/10
Speed of Delivery - 1st class royal mail  it arrived on Friday 28th , they are incredibly good at turning orders around. - 10/10
Would use again rating- Possibly 10/10 
Total Score 56/60

Bicorne Miniatures
Purchased , 28mm figures
Website ease of use -It has to rank as one of the worst out there. You need to know what you are looking for.Pictures of limited number of  products 2/10
Order & Check out process- Registration process  and shopping cart worked fine 10/10
Communications - on ordering and dispatch.  10/10
Packaging - decent jiffy bag , figures were in bubble wrap inside too. 10/10
Speed of Delivery - 1st class royal mail  it arrived on Thursday 6th March, overall this felt really slow compared to the other others - but it was still only a week! - 8/10
Would use again rating- Possibly 7/10 
Total Score 47/60

Cheers
Dave






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Work in hand

The RULES!

No more than 3 things on the PAINTING table at once. Nothing new added until something is finished.

PREPARATION work is done when I don't fancy detail painting. Cleaning up, converting, undercoating etc.

PLANNING is expressions of interest or things that have inspired me to be created with no definite timescale as yet.


On the PAINTING TABLE
Sudan stuff

On the PREPATION table.
Sudan stuff

In the PLANNING
WW2 & modern micro armour